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Business Process
Outsourcing Services

Save time and money with your team
of freight forwarding experts.

67-69%
Average cost savings using Newage BPO vs. hiring in-house.
>$35-45k USD
Estimated yearly cost savings per full-time employee using Newage BPO vs. hiring in-house.
20+ years
Experience serving global supply chains.

BPO Services

Whether sales support, EXIM documentation, accounting, operations, or account
management, our BPO services allow forwarders to outsource tasks to a team of
experts, utilizing their existing tech stack or NewageNXT.

Specialized Freight Knowledge
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Our BPO services are performed by a team of professionals experienced in complex freight forwarding processes.

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Scalability and Flexibility
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Scale up or down depending on your operational needs, without worrying about hiring, training, or retaining employees.

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Adaptable to Any System
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Our BPO teams act as an extension of your own team, whether you use NewageNXT, another platform, or a homegrown system.

Cost-Effective Operations
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Leveraging BPO has helped freight forwarders reduce overhead while maintaining high operational standards.

Give Your Business Flexibility, Efficiency, and Expertise.

We bring 20+ years of experience in the trenches of global supply chains, leveraging Newage technology or other solutions to give your business the efficiency and support it needs.

Sales Support & Customer Service

Our industry expertise allows us to handle your critical client interactions. We understand the challenges forwarders face and provide skilled, reliable support across voice and email channels.

Enquiry calls and logs, rating, and quote creation
Bookings, shipper/transport coordination, and confirmations
Shipment tracking, documentation, invoicing, and profit/loss

Operations

We drive accuracy and efficiency for your success in the global logistics market. Our logistics experts help you improve business outcomes and customer satisfaction.

Carrier bookings, and entering cost and revenue in ERP
Tracking and tracing, pickup and delivery arrangements
Managing disputes and following up and paying invoices

Documentation Services

Our domain experts deliver efficient record management to improve your process effectiveness while maintaining a seamless customer experience.

Draft generation of master and house airway bills
Prealerts, delivery orders, and cargo arrival notices
Customer and agent invoices
Finance & Accounting Services

Finance & Accounting Services

Optimize your finance & accounting processes for accuracy, streamlined reporting, and greater financial clarity across your organization.

Billing provisions, payments, and reconciliation
Monthly reports, year-end closures, and audit support
Aging analysis, dispute coordination and resolution

Key Account Management

Foster strong, lasting partnerships with your most valued customers. Newage supports your business growth with flexible, expert-level account management.

Account planning, relationship building, and needs assessment
Performance tracking and strategic alignment
Problem resolution, competitive analysis, and continuous learning
Key Account Management