SME freight forwarders face numerous challenges, but with proper planning and implementation, these challenges can be overcome. Unlike billion-dollar conglomerates, SMEs operate with limited capital and resources, so even small errors can significantly impact operational efficiency and profitability.
Moreover, SMEs often lack the infrastructure needed to sustain deliveries efficiently and cost-effectively. They must navigate rising fuel costs, capital challenges, increased transportation expenses, and labor costs and availability. Targeting both domestic and global markets with these constraints is a formidable task. However, a well-crafted logistics strategy can make a significant difference in operations. Partnering with logistics companies that offer robust infrastructure and global presence can provide SMEs with a strategic advantage through desirable services and cost-effective operations.
Meeting the expectations of shippers is crucial. Some major expectations include:
Transparency in Rates: Customers are keen on understanding their expenditure and identifying opportunities for cost minimization. Shippers appreciate transparency when interacting with freight forwarders. By utilizing quote management and rate management systems, forwarders can provide accurate quotes quickly. This benefits both parties—shippers gain the transparency they seek, and forwarders can offer instant quotes, saving time.
End-to-end Visibility of Shipments: Shipment visibility is a key differentiator in meeting customer expectations. Customers want clear information about the status of their shipments, including potential delays, expected arrival times, and alternative routing options. With this information, customers can reschedule shipments, avoid port congestion, minimize demurrage charges, and ensure timely documentation for smooth cargo unloading. Such visibility can be achieved with a robust Track and Trace tool.
Key Focus Areas for SME Forwarders
SME forwarders should be focus on:
Optimizing Inventory Management for Ocean Freight: Accurate demand forecasting helps SMEs avoid excess inventory and associated storage costs. Implementing demand planning tools to analyze historical data, market trends, and customer behavior can make this possible.
Collaboration with NVOCCs and Large Forwarders: Engaging with freight forwarders who can consolidate shipments from multiple SMEs into full container loads (FCL) is beneficial. Leveraging their expertise and network allows SMEs to negotiate competitive rates and reduce transportation costs.
Exploring LCL Consolidation Options: Working with freight consolidators to pool cargo can optimize space utilization and result in cost-efficient shipments.
Proper Forecasting and Demand Planning: Accurate demand forecasting helps SMEs avoid excess inventory and associated storage costs. Demand planning tools can analyze historical data, market trends, and customer behavior to improve efficiency.
Optimizing Ocean Freight Routes: Forwarders can assess different trade routes, transit times, and shipping lines to identify cost-effective options. Factors such as transit time, frequency, reliability, and freight rates should be considered during route planning.
Adopting Digital Technology: Implementing electronic documentation systems can reduce paperwork, increase efficiency, and minimize errors. Digital platforms facilitating bill of lading, customs documents, and other relevant paperwork are essential.
Automation for Ocean Freight: Automation technologies for container handling, stacking, and movement within warehouses or port terminals can streamline operations. Robotic Process Automation (RPA) can also improve overall productivity by automating administrative tasks.
Container Space Management: Maximizing container space utilization reduces ocean freight rates per unit. Evaluating cargo dimensions and packaging ensures efficient use of container capacity. Load optimization software like console planners can improve stacking and securement within containers.
All the above can be achieved with a proper digital freight forwarder platform that provides a rich digital experience, especially as the logistics industry increasingly embraces digitization. NewageNXT, a modern freight management software is a SaaS-based ERP designed to offer a comprehensive digital experience for all types of freight forwarders, addressing your unique freight forwarding needs.
Extensive Features: NewageNXT includes features such as omni-channel capability, ease of collaboration, and multiple communication channels to streamline operations for forwarders.
Built-In Intelligence: Developed on a modern technology stack, NewageNXT can effortlessly track operations, finances, shipment statuses, and other key milestones, like ETA for imports and ETD for exports, ensuring timely delivery of goods.
Intuitive UI: The modern, intuitive, and responsive UI offers a role-based landing page and dashboard, flexible communication channels, and omni-channel capability. It has an easy-to-use interface that supports collaboration across your organization and provides insights to help you create winning quotes.
Integrated BI Tool: NewageNXT offers an integrated BI tool that provides comprehensive data analysis for the management team on total cost of ownership. It gives a full understanding of what will work best for customers, helping to refine your company’s portfolio and ensuring that you make informed decisions for your team and organization.
Seamless Integration: The software features a secure API gateway that enables easy and efficient integration with any third-party application.
Process Improvements for Growth
SMEs should focus on the following business areas to expand and grow:
Efficient Packaging Solutions: Use lightweight, durable packaging materials optimized for ocean freight shipping. Reducing package dimensions can maximize container space and minimize freight charges.
Unitization and Palletization: Unitizing cargo and palletizing shipments simplifies handling and reduces loading/unloading time at ports, contributing to timely delivery.
Implementing Lean Principles: Identify and eliminate non-value-added activities in ocean freight shipping operations. Streamline workflows, minimize wait times, and reduce handling and processing costs. Employee involvement and feedback should be encouraged for continuous process improvement.
Performance Analysis through KPIs: Establish relevant KPIs to measure and monitor international ocean freight shipping performance. Track metrics such as on-time delivery, freight cost per unit, container utilization, and documentation accuracy. Regular analysis of data helps identify areas for improvement and supports informed decision-making.
Conducting Regular Freight Audits: Perform regular audits of freight invoices and contracts to identify billing errors or discrepancies. Verify freight rates, surcharges, and accessorial charges to ensure accuracy and avoid overpayment.
For SMEs, optimizing logistics costs and increasing revenue and profitability are primary objectives. Achieving these goals requires a strategic and holistic approach to freight operations. By implementing the strategies outlined above, SMEs can significantly expand their business, increase profitability, and stay competitive in the market.
Discover how Newage’s freight forwarding software can help SMEs optimize logistics and grow their business. Contact us today!
FAQ
What is an SME freight forwarder?
SME freight forwarders are small to medium-sized enterprises specializing in logistics, shipping, and supply chain management. They manage cargo transportation across various modes such as air, sea, and road.
How can freight forwarding software help SMEs grow their business?
Freight forwarding software automates operations like tracking shipments, managing documentation, and streamlining customer communication. This reduces manual workload, improves accuracy, and enhances customer satisfaction, leading to business growth.
What challenges do SME freight forwarders face?
Common challenges include:
Limited resources and manpower.
Difficulty in competing with large-scale forwarders.
Managing operational inefficiencies.
Adapting to changing regulations and technology.
How can SME freight forwarders increase operational efficiency?
SMEs can boost efficiency by:
Implementing freight forwarding software.
Optimizing supply chain processes.
Training staff in industry best practices.
Partnering with reliable carriers and vendors.
Are there cost-effective solutions for SME freight forwarders?
Leveraging digital tools for marketing and customer engagement.
Collaborating with other SMEs to share resources and reduce costs.
6. What role does technology play in the growth of SME freight forwarders?
Technology is critical for growth as it helps automate tasks, improve data accuracy, offer real-time shipment tracking, and provide better customer service. Advanced tools like AI, IoT, and data analytics can also enhance decision-making.
How can SME freight forwarders build customer loyalty?
Customer loyalty can be improved by:
Offering transparent pricing and shipment tracking.
Ensuring timely deliveries.
Providing exceptional customer support.
Using CRM tools to personalize customer experiences.
8. Why is scalability important for SME freight forwarders?
Scalability ensures that an SME can handle increased business demands without compromising efficiency or service quality. Scalable tools and processes are essential for long-term growth and competitiveness.
How can SME freight forwarders stay competitive in the market?
To stay competitive, SME freight forwarders should:
Focus on niche markets or specialized services.
Invest in digital marketing to reach more customers.
Build strong relationships with carriers and clients.
Continuously innovate and adapt to market changes.
What are the benefits of digitizing SME freight forwarding operations?
Digitization provides:
Enhanced productivity and cost savings.
Real-time visibility into shipments and operations.
Newage’s mission is to assist global freight forwarders by streamlining their operations and helping them scale up their business with a state-of-the-art freight management system.
Designation : Development Manager. Location Criteria : Chennai
Total Experience : 10-15 years
Reporting to : Head of Product Delivery. About us:
Newage (www.newage-global.com) is a worldwide leader in using technology to simplify logistics, freight forwarding and transportation business for the last 13+ years. Newage was built by Freight & Logistics industry experts, it provides technology and domain expertise services to 400+ global clients. We build Software Products and offer ITES and Consulting Services. With flexible software deployment options, we run client businesses in the cloud, on-prem or a combination. Through our Business Process Outsourcing Services value is delivered to our Freight & Logistics customers that enable them to reduce operational costs, grow their business, reduce risk and quickly react to market dynamics.
Job Description:
We are looking for a Development Manager who will help us in the digital transformation of eFreight Suite through a world-class product focused on quality and the customer. The role involves working with key business stakeholders and product teams to deliver internal and customer-facing products using a modern technology stack and agile principles.
The successful candidate will be comfortable navigating challenges in building a world-class product team in a fast-paced environment while implementing strategies and processes that enable the organization to innovate and grow. The teams are located in Bangalore and Chennai, working with cross-functional teams globally across regions.
IT industry experience of 10–15 years in software development and at least 4+ years’ experience in project management
Solid technical background, with understanding or hands-on experience in software development and web
Ability to lead at least 2 scrum teams and play a scrum master role as necessary.
Coordinate internal resources and third parties/vendors for the flawless execution of projects
Developing project scopes and objectives, involving all relevant stakeholders, and ensuring technical feasibility
You should be strong in people management, as it is required to lead a team of 20+ developers, testers, and DevOps.
S/he should be the bridge between the product team and the report and escalate to management as needed.
Ensure resource availability and allocation and monitor their performance
Develop a detailed project plan to track the progress and risk mitigation
Use appropriate verification techniques to manage changes in project scope, schedule, and costs.
Measure project performance using appropriate systems, tools and techniques
Manage the relationship with the client and all stakeholders.
Perform risk management to minimise project risks.
Establish and maintain relationships with third parties/vendors
Create and maintain comprehensive project documentation
Technical Skills:
Specific development manager responsibilities include developing detailed project plans, ensuring resource availability and allocation, and delivering every project on time within budget and scope.
Great educational background, preferably in the fields of computer science or engineering
Should have good knowledge of Java, microservices, AWS, and Angular.
Understanding of the logistics industry or supply chain management domain
Completely well versed with Agile
Experience in security and performance management
Good understanding of tools like Jira, Postman, or any PM tools
Solid organisational skills, including attention to detail and multi-tasking skills
PMP/Agile / Scrum certification is a plus
Soft Skills:
Strong leadership and Excellent written and verbal communication skills
People Management Skills
Presentation Skills
Must have experience of interaction with the Senior Management team.
Newage is an equal opportunity employer and values diversity at our company. We do not discriminate based on race, religion, color, nationality, gender, sexual orientation, age, marital status, or disability status.
Development Manager
Delivery Manager Base Location:Chennai / Bangalore ( Work from Office). Total Experience: 10 – 15 Years Reporting To: Chief Architect / Head of Delivery.
About Newage:
Newage (www.newage-global.com) is a worldwide leader in using technology to simplify logistics, freight forwarding and transportation business for the last 13+ years. Newage was built by Freight & Logistics industry experts, it provides technology and domain expertise services to 400+ global clients. We build Software Products, offer ITES and Consulting Services. With flexible software deployment options, we run client businesses in the cloud, on-prem or a combination. Through our Business Process Outsourcing Services value is delivered to our Freight & Logistics customers that enable them to reduce operational costs, grow business, reduce risk and quickly react to market dynamics.
Job Description:
We are looking for a Development Manager who will help us in the digital transformation of eFreight Suite through a world-class product focused on quality and the customer. The role involves working with key business stakeholders and product teams to deliver internal and customer-facing products using a modern technology stack and agile principles.
The successful candidate will be comfortable navigating challenges in building a world-class product team in a fast-paced environment while implementing strategies and processes that enable the organization to innovate and grow. The teams are located in Bangalore and Chennai, working with cross-functional teams globally across regions.
IT industry experience of 10 – 15 years in Software Development and at least 4+ years experience in Project Management roles.
Should have good knowledge of Java, Microservices, AWS and Angular / React.
Completely well versed with Agile ceremonies.
Ability to lead at least 2 scrum teams and play scrum master role as necessary.
Coordinate internal resources and third parties/vendors for the flawless execution of projects
Developing project scopes and objectives, involving all relevant stakeholders and ensuring technical feasibility
Should lead the team of 20 developers, testers and DevOps.
Ensure resource availability and allocation and monitor their performance.
Develop a detailed project plan to track the progress and risk mitigation.
Use appropriate verification techniques to manage changes in project scope, schedule and costs
Use appropriate verification techniques to manage changes in project scope, schedule and costs
Measure project performance using appropriate systems, tools and techniques
Report and escalate to management as needed
Manage the relationship with the client and all stakeholders
Perform risk management to minimize project risks
Establish and maintain relationships with third parties/vendors
Create and maintain comprehensive project documentation.
Technical Skills:
Specific Development manager responsibilities include developing detailed project plans, ensuring resource availability and allocation and delivering every project on time within budget and scope.
Great educational background, preferably in the fields of computer science or engineering for technical project managers
Solid technical background, with understanding or hands-on experience in software development and web technologies
Experience in Security and Performance management
Good understanding of Tools like Jira, Postman or any PM tool.
Excellent client-facing and internal communication skills
Excellent written and verbal communication skills
Solid organizational skills including attention to detail and multi-tasking skills
Strong working knowledge of Microsoft Office
PMP / Agile / Scrum certification is a plus.
Understanding of the logistics industry or Supply chain management domain ( is a plus).
Newage is an equal opportunity employer and values diversity at our company. We do not discriminate based on race, religion, color, nationality, gender, sexual orientation, age, marital status, or disability status.
Designation: Team Lead – DBA Base Location: Chennai. Total Experience:5+ years Reporting To:Director of Senior Manager.
About Newage:
Newage (www.newage-global.com) is a worldwide leader in using technology to simplify logistics, freight forwarding and transportation business for the last 13+ years. Newage was built by Freight & Logistics industry experts, it provides technology and domain expertise services to 400+ global clients. We build Software Products and offer ITES and Consulting Services. With flexible software deployment options, we run client businesses in the cloud, on-prem or a combination. Through our Business Process Outsourcing Services value is delivered to our Freight & Logistics customers that enable them to reduce operational costs, grow their business, reduce risk and quickly react to market dynamics.
Job Description:
This role is for an experienced and highly skilled Team Lead/Senior Database Administrator (Sr DBA) to manage and optimize Oracle and PostgreSQL databases in a cloud-based AWS environment. The ideal candidate will have deep expertise in database administration, performance tuning, backup and recovery, and high availability across both Oracle and PostgreSQL platforms, along with extensive experience working with AWS services to deploy and manage databases at scale. As a Team Lead/ Sr DBA will be responsible for ensuring the stability, performance, and security of databases, implementing best practices for cloud-native database architectures, and contributing to the design and optimization of large-scale database solutions. Additionally, this role includes team leadership and mentorship responsibilities, overseeing a team of database administrators and collaborating with cross-functional teams.
Database Management:
Administer, support, and optimize Oracle and PostgreSQL databases deployed in AWS environments.
Design, implement, and maintain database instances, clusters, and environments in Amazon RDS, Amazon Aurora, EC2, and other relevant AWS services.
Oversee database provisioning, patching, upgrades, and migrations in cloud environments (AWS).
Perform regular database maintenance, ensuring optimal performance, availability, and reliability.
Database Performance Tuning & Optimization:
Monitor and optimize the performance of Oracle and PostgreSQL databases, identifying bottlenecks and providing solutions.
Tune SQL queries, indexes, and schema designs to improve performance.
Conduct regular capacity planning and performance assessments, ensuring resources are allocated efficiently in the AWS cloud.
Backup & Recovery:
Implement and manage robust backup and recovery strategies using native AWS tools (e.g., AWS Backup, RDS snapshots, S3, etc.).
Ensure database replication and high availability configurations (e.g., Multi-AZ, read replicas) are in place and properly functioning.
Perform regular disaster recovery (DR) testing to ensure business continuity.
Security & Compliance:
Ensure databases are secured according to industry best practices, implementing encryption at rest and in transit.
Configure and manage access controls and permissions using AWS IAM roles, database authentication, and auditing tools.
Conduct periodic security reviews and audits, ensuring compliance with relevant standards (e.g., GDPR, HIPAA, PCI-DSS).
Automation & Scripting:
Automate routine database tasks using shell scripts, Python, AWS Lambda, or other tools for proactive management (e.g., backups, alerts, maintenance jobs).
Use AWS CloudFormation, Terraform, or similar tools to manage infrastructure as code (IaC) for database resources.
Develop and maintain custom scripts for monitoring, alerting, and reporting on database health and performance.
Technical Skills:
Databases: Expertise in Oracle (RDBMS, RAC, Data Guard, ASM, etc.) and PostgreSQL including replication, high availability, and performance tuning.
Cloud Platforms: Strong knowledge of AWS cloud services, including RDS, Aurora, EC2, S3, IAM, CloudWatch, CloudTrail, Lambda, and Terraform.
Scripting & Automation: Proficient in scripting languages such as Bash, Python, or PowerShell; experience with automation tools (e.g., Ansible, Chef, Puppet).
Backup & Recovery: In-depth knowledge of backup strategies and disaster recovery plans, particularly in cloud environments.
Security & Compliance: Experience in database security, encryption, access controls, and compliance frameworks.
Performance Monitoring: Familiarity with performance monitoring tools like AWS CloudWatch, AWS Performance Insights, or third-party monitoring solutions (e.g., Nagios, New Relic).
Education & Experience:
Bachelor’s degree in computer science, Information Technology, or a related field (or equivalent work experience).
Minimum 7+ years of experience as a Database Administrator, with at least 5+ years working with both Oracle and PostgreSQL.
Proven experience in managing databases in an AWS environment, preferably with RDS, Aurora, EC2, and related AWS services.
Experience with database migrations and upgrades in AWS.
Familiarity with containerization and orchestration (e.g., Docker, Kubernetes) for database workloads.
Working Conditions:
Flexible work hours with some after-hours and on-call support required.
Collaborative team environment with a focus on continuous learning and innovation.
Newage Software (www.newage-global.com) is a leading integrated technology provider to the global logistics and supply chain industry. For over a decade, Newage has enabled hundreds of enterprise customers across the United States, Middle East & Africa, and Asia regions to process millions of transactions every day in the freight forwarding, logistics, and warehousing businesses to solve complex business problems on the Newage ERP SaaS platform. The company also has extended its logistics domain expertise to provide outsourcing services, so that customers can focus on and scale their businesses.
The ideal candidate is a self-motivated, multi-tasker, and demonstrated team player. You will be a strong coder responsible for developing new software products and enhancements to existing products. You should excel in working with large-scale applications and frameworks and have outstanding communication and leadership skills.
Designation: Manager – Solution Sales Location: US/Canada/Mexico. Travel: Need basis Total Experience: 7 Years to 9 Years w/Freight Forwarding Experience Reporting To: EVP Solutions Consulting.
About Newage:
NewAge is a leading technology company whose software and solutions power the demanding needs of the global supply chain, freight forwarding and logistics industries. We are, in the regions we operate, the ubiquitous choice for this industry, from small & medium businesses to large enterprises. NewAge mines its deep domain knowledge in logistics and freight forwarding to deliver seamless cloud-based ERP and WMS software through its flagship product NewageNXT. In addition, NewAge also offers outsourcing capabilities to support all the constituents of the freight forwarding and logistics industries.
Together, our software and services have 15+ years of domain specialization that supports 400+ global customers in over 30 countries including the USA, Canada, EU, UK, MEA, Asia and India. Newage is also expanding to new markets in the Americas and is looking for a qualified resource to expand our solution capabilities.
The Role:
NewAge has gained an expansive understanding of the domain and delivered several critical services and processes including customer operations, finance, and documentation through its global delivery centers.
The proposed solution sales role is to acquire new customers from the forwarding community within the Americas Region by promoting solutions that are best fit for each customer opportunity. As a solution sales manager, you will manage the end-to-end selling process from lead generation, customer discovery, solution demonstration, solution design/proposal, to sales closure. The role requires a technical sales capacity with deep understanding of the customer business processes and architecting how NewAge can be the preferred supplier of choice. You will engage with CXOs/Decisionmakers in target companies throughout the selling process.
Key Accountabilities:
Primary: Own and drive revenue and sales quota for Product business in the Americas region through a very hands-on approach. Must be able to understand and demonstrate full Newage solution capabilities in order to effectively sell the various Newage solution offerings.
Secondary: Build a pipeline of select Americas customer opportunities, with assistance from other business development and marketing personnel. Work on deals to closure with support from other internal stakeholders (e.g. Product Leads, Enginnering) wherever required.
Own the Product sales pipeline for NewAge and build new client business accounts
Lead sales development messaging and campaigns with product marketing, sales strategy, and demand gen teams in new/emerging markets that Newage wants to pursue.
Methodically build a robust pipeline, own the opportunities, and orchestrate all internal teams for deal closures.
Present Sales Pipeline, Closure and Individual Sales Productivity Dashboards to Newage CRO and other executive team members.
Work with different customer stakeholders to articulate and demonstrate the full value of leveraging the NewAge Product capabilities to ensure we can effectively align with the complex needs of their business and build confidence to expand the relationship in phases.
Ideal Profile
Must have at least seven years of software sales, consulting, and/or product management experience in freight forwarding or supply chain related domain.
Role will initially be in an Individual Contributor but will have opportunities for growth and expanded role as Newage’s expands product and service coverage in the Americas Region.
Spanish speaking capabilities a major plus as Newage expands offerings to Central and South America.
Proven track record in selling and/or implementing logistics software products to targeted customers who operate in highly complex and competitive businesses.
You have an in-depth understanding of the freight forwarding and supply chain industry.
You have a proven record of consistently delivering results and have often exceeded targets.
You are vibrant, energetic, have a positive attitude with strong communication and presentation skills.
Benefits
Opportunity to work remotely and ability to travel internationally.
Be part of a new and growing Americas organization within an already well established and profitable company.
Be able to leverage multiple skillsets and contribute in multiple ways throughout the end-to-end solution selling process.
Designation: Manager – Sales Location: Chennai / Gurugram. Travel: Need basis Total Experience: 7 Years to 9 Years Reporting To: Product Head.
About Newage:
Newage is a leading technology company whose software and solutions power the demanding needs of the global supply chain, freight forwarding and logistics industries. Weare, in the regions we operate, the ubiquitous choice for this industry, from small & medium businesses to large enterprises. NewAge mines its deep domain knowledge in logistics and freight forwarding to deliver seamless cloud-based ERP software through its flagship product e-Frieght Suite. In addition, NewAge also offers outsourcing capabilities to support all the constituents of the freight forwarding and logistics industries.
Together, our software and services have 15+ years of domain specialization that supports 400+ global customers in over 30 countries including the USA, EU, UK, MEA, Asia and India.
The Role:
NewAge has gained expansive understanding of the domain and delivered several critical services and processes including customer operations, finance, and documentation through its global delivery centers.
The proposed hunting role is to acquire new customers from the forwarding fraternity in the India Region and specific or select global customer logos by selling product opportunities. As a sales manager, you will manage the entire pipeline management from lead generation, opportunity management to closure management in the supply chain industry; largely covering freight forwards, consolidators, and other logistics companies. It is essentially high-quality technical services selling with deep understanding of the customer business processes and architecting how NewAge can be the partner of their choice. You will engage with CXOs/Decision makers in target companies.
Key Accountabilities:
Primary: Own and drive revenue and sales quota for Product business in the India region.
Secondary: Build a pipeline of select global customer opportunities, where there is synergy with other sales motions from Newage. Work on deals to closure with support from other internal stakeholders wherever required.
Own the Product sales pipeline for Newage and build new client business accounts
Lead sales development messaging and campaigns with product marketing, sales strategy, and demand gen teams
Manage sales pipeline qualification process to improve BDR cross-sell pipeline quality, working with sales to deliver consistent & predictable close rates
Methodically build a robust pipeline, own the opportunities, and orchestrate all internal teams for deal closures.
Build the customer value framework, adopt it for each unique customer business scenario and drive key differentiators to help customer realize the value, ROI and cost benefits for the offering.
Establish Pre-Sales Function to modernize Sales Offerings, Pricing Models, Collaterals, Proposals and Repositories
Present Sales Pipeline, Closure and Individual Sales Productivity Dashboards to CEO and Leadership
Perform Market validation of the logistics and transportation industry and trends to generate new business
Work with different customer stakeholders to articulate and demonstrate the full value of leveraging the NewAge Product capabilities to ensure we can effectively align with the complex needs of their business and build confidence to expand the relationship in phases.
Ideal Profile
You have about Seven years plus of SaaS Product selling experience in India & ME regions management exposure is great, even though this will initially be in an Individual Contributor role.
Proven track record in selling logistics software products to targeted customers who operate in highly complex and competitive businesses. You know how to harness a deal and how to take a small pilot to a multi-million-dollar contract.
Senior level Business Development experience within a logistics business.
You have an in-depth understanding of the freight forwarding and supply chain industry, expertise in sales process management.
You have a proven record of consistently delivering on quota and have often exceeded targets, better than your peers and better than your competitors. You should have a solid testament and reference from your customers/region/industry.
You know how to work around the operating constraints and when things are not perfect and not lose focus on the goal and have demonstrated this consistently.
You are vibrant, energetic, brings positive attitude and knows the US Product market extremely well and what it takes to succeed in the region.
Benefits
The ground floor of new and exciting organization
International and diverse work atmosphere
Be a part of a rapidly growing company expanding into new products and services
Team meetings worldwide Competitive salary and commission
Newage Software is a leading integrated technology provider to the global logistics and supply chain industry. For over a decade, Newage has enabled hundreds of enterprise customers across the United States, Middle East & Africa and Asia regions to process millions of transactions every day in the freight forwarding, logistics and warehousing businesses to solve complex business problems on the Newage ERP SaaS platform. The company also has extended its logistics domain expertise to provide outsourcing services, so that customers can focus on and scale their business.
Job Description:
Minimum 8+ years of experience in SaaS Product Support Management
Experience in a L1 product support role, proven analytical skills, and strong communication skills are a must.
Be the single point of escalation for any production incident from External or Internal stakeholders.
Manage support operations and ensuring all the incoming chats, emails, tickets, and calls are handled with the highest level of quality and efficiency.
Ensure SLA agreed with the customers are met.
Handle the escalations, effectively communicate with a global audience, and participate in calls resolving outages.
Directly manage a team of 15+ support engineers.
On technical management experience of support/operations teams and skills troubleshoot, debug, evaluate, and resolve software.
Daily operation and management of the Technical and Product Support team through the effective use of resources, including scheduling, staff development, and management of client escalations.
Maintain a deep understanding of the product application including the various features and configuration options to be able to provide the required guidance to support engineers.
Improve tools and processes to enable us to deliver support at scale as the company grows at a tremendous rate: a ticketing system, knowledge management, self-help, user forums, customer feedback management, etc.
Drive regular meetings with the team. Manage team performance to goals, continuously evaluating and making adjustments as necessary.
Newage Software is a leading integrated technology provider to the global logistics and supply chain industry. For over a decade, Newage has enabled hundreds of enterprise customers across the United States, Middle East & Africa and Asia regions to process millions of transactions every day in the freight forwarding, logistics and warehousing businesses to solve complex business problems on the Newage ERP SaaS platform. The company also has extended its logistics domain expertise to provide outsourcing services, so that customers can focus on and scale their business.
Expectation from this role:
Commercial Head going to oversee business development efforts on behalf of Newage. You need to work on everything from winning new client contracts to developing marketing and growth strategies and campaigns. You also build and maintain relationships with current and prospective clients in order to keep business growth opportunities in the pipeline. The ability to build relationships is essential for success in this role.
Mastermind business growth strategies to help meet organizational goals and
Build and nurture client relationships to continue winning new contracts.
Attend networking events and build industry connections in order to facilitate business
Ensure that the organization complies with contractual obligations as well as state and federal
Works with other sales department heads to determine company goals and
Conduct market research to inform strategic business
Oversee branding and marketing endeavours to ensure all efforts are aligned with business
Job Description:
Commercial Head is also responsible for selling Newage Product Suite Software and Solutions across the globe. Manage Regional Sales and & Pre-sales Operations. Oversee sales team in all regions and lead them to drive software and solutions growth to meet sales quota. Accountable to make direct selling in the region of base location. Responsible for prospecting, developing, and maintaining strong client relationships.
Key Responsibilities:
Define Go-to Market Strategy by Regions
Establish Pre-Sales Function to modernize Sales Offerings, Pricing Models, Collaterals, Proposals and Repositories
Identify right Sales Operations tools for lead generation, pipeline management and sales cycle
Maintain Executive relationships with key customers and enable mining in the existing customer base by selling various offerings and increasing revenue and profitability.
Present Sales Pipeline, Closure and Individual Sales Productivity Dashboards to CEO and Leadership
Perform Market validation of the logistics and transportation industry and trends to generate new
Mentor and coach, a high-performance sales team to deliver sales goals.
Provide inputs on market trends and customer feedback to CTO and CEO to incorporate in the Product, Services
Effectively communicate and work cohesively with the leadership team on marketing and sales
Travel with sales reps for deal closures
Candidate Profile:
Bachelors/Master’s degree
Proven experience building, mentoring, motivating and leading high-performance sales teams, attracting top talent, and exceeding sales
Senior level Business Development experience within a logistics business
Familiarization of Digital Technologies
Functional knowledge of Logistics, Transportation and Warehousing industry
Corey is responsible for commercial and solution consulting activities for Newage Americas.
Corey has spent nearly two decades in the international logistics industry, specializing in the development, implementation, and support of various order management, transportation execution, and supply chain visibility solutions for some of the world’s largest logistics service providers and shippers across various industry verticals, including retail, consumer goods, high tech, and manufacturing.
Prior to Newage, Corey held various technical leadership positions at DHL Global Forwarding and Slync, a logistics startup specializing in logistical workflow automation and machine learning.
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Process Associate
Process Associate Location: Chennai Base Location: Chennai Total Experience: 0-4 Years
Job Description:
Candidate should have good verbal & written skill
Should have knowledge/experience in Logistics and freight forwarding domain
Need to have Air/Sea Import and Export Documentation with Billing and Packaging experience
Should be willing to work on Rotational and Night Shifts
Designation : Senior Software Engineer. Base Location : Bangalore Travel : As needed (to Customers/ Newage locations)
Total Experience : 5 Years Reporting to : Lead / Architect.
About Newage:
Newage Software is a leading integrated technology provider to the global logistics and supply chain industry. For over a decade, Newage has enabled hundreds of enterprise customers across the United States, Middle East Africa, and Asia regions to process millions of transactions every day in the freight forwarding, logistics and warehousing businesses to solve complex business problems on the Newage ERP SaaS platform. The company also has extended its logistics domain expertise to provide outsourcing services, so that customers can focus on and scale their business.
Together, our software and services have 15+ years of domain specialization that supports 400+ global customers in over 30 countries including the USA, EU, UK, MEA, Asia and India
Job Description:
We are looking for a Senior Engineer who will help us implement modernized eFreight suite through a world-class product focused on quality and the customer. Delivery includes first time implementation and post implementation support. Come and be part of a growth team.
Key Responsibilities:
Build applications using Spring Stack. Strong experience in core java, JEE Background.
Experience with web- based, service-based, architectures.
Hands-on experience with Springboots, Spring Security, Spring JPA and exposure to Spring
Micro services API design experience (Domain Driven Design, Swagger, both producing and consuming the service endpoints)
Experience using Git version control and Testing (Integration, Unit and UAT Testing)
Good understanding of DevOps, SQL Database and Experience in REST API’s, Spring Security
Experience in any Queue Frameworks such as IBM/RabbitMQ/MQ Series/JMS/Kafka.
Good to have skills:
Understanding of logistics industry or Supply chain management domain
Familiarity with the open source trends and emerging technologies like Logistics 4.0, IIoT, Blockchain, advanced analytics using machine learning
Exposure to any Cloud platform (GCP, AWS, Azure)
Newage is an equal opportunity employer and value diversity at our company. We do not discriminate on the basis of race, religion, color, nationality, gender, sexual orientation, age, marital status, or disability status.
Senior Engineer – Angular
Designation:Senior Software Engineer Base Location : Guindy, Chennai Travel: As needed (to Customers/ Newage locations) Total Experience : 5+ Years Reporting to: Technical Lead.
About Newage
Newage Software is a leading integrated technology provider to the global logistics and supply chain industry. For over a decade, Newage has enabled hundreds of enterprise customers across the United States, Middle East Africa, and Asia regions to process millions of transactions every day in the freight forwarding, logistics and warehousing businesses to solve complex business problems on the Newage ERP SaaS platform. The company also has extended its logistics domain expertise to provide outsourcing services, so that customers can focus on and scale their business.
Together, our software and services have 15+ years of domain specialization that supports 400+ global customers in over 30 countries including the USA, EU, UK, MEA, Asia and India.
Job Description:
We are looking for a Senior Frontend Engineer who will help us implement modernized efreight suite through a world-class product focused on quality and the customer. Delivery includes first time implementation and post implementation support. Come and be part of a growth team.
Key Responsibilities:
Hands on ES6+ JS, Angular 7+, Typescript
Understand the limitations of the current tech stack and business model and provide technical advice wherever necessary.
Develop reusable components in line with the UX requirements
Experience using Git version control and Testing (Integration, Unit and UAT Testing)
Good to have experience in NGXS and OOD
Experience on Modern Front End JavaScript frontend framework libraries NodeJS / JavaScript / NPM / JSON / HTML5 / CSS / CSS3 / Bootstrap etc.
Should be strong in Angular, HTML 5, CSS 3.0 & Performance and Scripting.
Good to have skills:
Understanding of logistics industry or Supply chain management domain
Familiarity with the open-source trends and emerging technologies like Logistics 4.0, IIoT, Blockchain, advanced analytics using machine learning etc.
Ability to drive the team from technical standpoint.
Newage is an equal opportunity employer and value diversity at our company. We do not discriminate on the basis of race, religion, color, nationality, gender, sexual orientation, age, marital status, or disability status
Siva, Head, Business & Solution Consulting
Siva played a major role in designing and implementing Newage’s first freight forwarding software, eFreight Suite. He has consistently developed and successfully provided product services across 14 locations globally. He is a forward-thinking senior leader with 21+ years of multi-national and multi-cultural experience in directing the execution of exceptional business standards with expertise in product design & development, organizational design, product launch, stakeholder management, vendor management, and customer engagement. He is an Oracle-certified professional and has strong business acumen and people management skill.
NVOCC Associate
Senior Executive Location: Chennai| Function: ITES Qualifications: UG – Any Graduate Base Location: Chennai Min Experience: 2 Years Skills: NVOCC, Sales , Freight forwarding, Invoicing, 3pl Logistics, EFS, Air & Ocean, FCL & LCL Job Competencies: Shipping, Shipment, Freight forwarding, Invoicing, 3pl Logistics, EFS, Air & Ocean , FCL & LCL, Documentation
Job Purpose:
Financial Dimensions : 120 to 180 CBM generation in the month
Job Dimensions:
This position will be responsible for the management of all logistics sales related activities for customers of specific region and also inbound logistics to suppliers, ensure optimized lead time and costs for transportation, optimum capacity utilization is monitored and controlled. This position will be part of an international organization within a multicultural team with colleagues mostly in middle east, USA, India, Asia pacific and customers across the complete world.
Key Responsibilities:
Sending Flyers to Clients
Handling calls with clients/Agents.
Well versed in both Air and Sea segments for LCL & FCL.
Cold calls, explaining any new services we have introduced and avail more business.
Must possess experience of handling direct sales
Sending quotes to the customers with virtue of enquiries received.
Ensure every quote is handled within agreed timelines.
Follow up on all enquires to ensure every enquiry is converted in booking
Update correct charges before quoting to ensure there is no financial impact both to FO and client.
Update the feedback given by end customer on rates or any other reasons especially for not giving bookings
Should have the expertise and skill sets to convert at least 50% of total enquiries as confirmed bookings.
Associate / Senior Associate – Accounts Payable (preferrably Male Candidate)
Location: Chennai Shift Timings: 3 pm to 12 am (midnight) Base Location: Guindy,Chennai Total Experience: 2+ Years Reporting To: Team Leader/Process Manager
About Newage:
Newage Software is a leading integrated technology provider to the global logistics and supply chain industry. For over a decade, Newage has enabled hundreds of enterprise customers across the United States, Middle East & Africa and Asia regions to process millions of transactions every day in the freight forwarding, logistics and warehousing businesses to solve complex business problems on the Newage ERP SaaS platform. The company also has extended its logistics domain expertise to provide outsourcing IT enabled services, so that customers can focus on and scale their business. We are amidst one of exciting phases of our journey as we are executing our modernization transformation of our business, technology and how we can positively impact the global logistics ecosystem, providing a great experience for all our employees through this transformation.
Come join us as we prepare to modernize our product suite and expand our operations in new markets.
Job Description:
Newage is looking for a passionate and strong Accounts Payable Process Executive, playing a key role as part of Finance & Accounting team, responsible for processing payments to Vendors against proper Reconciliation, follow-up for SOA, clearing pending cost provisions, BRS and posting of payments.
Key Responsibilities :
Reconciliation of statement of accounts and timely payment on due date.
Proactively follow-up of SOA and ensure all pending invoices are booked.
Communicate with vendors and resolve queries and disputes
Prepare payment voucher for amounts paid and coordinate with vendor for proper knock off.
Reconcile Overseas Creditor on agreed intervals
Set monthly payment projections and provide feedback to stakeholders
Analyse Jobs with pending provisions and ensure collected of vendor invoices accordingly.
Liaise with other functional teams for clarifications, as required
Prepare and document SOP’s for processes, as required
Role Expectations:
Ensure uninterrupted services and back-up, where required
Process standardization, re-engineering and transformation initiatives
Internal communication in working relationship: Fellow team members, cross-functional teams, delivery and transition leads
External Communication with Location finance process responsible, Vendors and Location Operations – regular
Candidate Profile:
B.Com/M. Com or MBA (Finance)/ Other equivalent qualification is essential
2 – 4 years of relevant experience, preferably Freight Forwarding, Logistics or SCM.
End-to-end knowledge of general accounting, AP process. (Shipping, logistics or freight forwarding exposure would be an advantage) strong verbal and written communication skills (English), active team player, proficiency in MS Office package,
Core Job Competencies: Customer Statement of Account preparation, Reconciliation, General Ledger, follow-up on SOA collections, vendor communication management, dispute resolution Newage is an
Newage is an equal opportunity employer and value diversity at our company. We do not discriminate on the basis of race, religion, colour, nationality, gender, sexual orientation, age, marital status, or disability status.
Dipti comes with 23+ years of rich experience in Human Resource and is an enthusiastic HR lead who has managed end to end HR operations and has proven ability to in setting strategic direction, coach and motivate other to align to the strategy. She comes with vivid exposure in strategic planning and implementation, people management, HR operations and budgeting. She has demonstrated excellence in leadership and management skill, process improvement, process re-engineering, research & development and audit. She is a certified Certified Six Sigma Blackbelt and also completed Advance Leadership & Business Excellence from IIM Lucknow, PGPM from IMT Ghaziabad with HR specialization, and currently pursuing G-MBA from Liverpool John Moores University, UK. Prior to joining Newage, Dipti was associated with companies like Ducont Systems India, Bharati Airtel, DHL Worldwide Express.
Sujen, Senior Director, Head of LBS (Services)
Sujen brings over 15+ years of extensive experience in shipping, freight forwarding, supply chain, and associated ERPs, and platforms in the ecosystem. He is an ambitious people leader with a strategic mindset, dynamic leadership skills, and deep domain expertise which has helped him to accelerate growth and spearhead larger delivery teams seamlessly across different geographies. He is a certified six sigma green belt and completed a master’s degree in finance & accounting.
In his current role at Newage, he spearheads the LBS delivery, operations, transitions, customer service, finance, and accounting, and the overall P&L. He manages a team of over 350 enthusiastic individuals, leaders spread across different geographies. He is also responsible for penetrating into newer markets and launching our services offerings working alongside sales and marketing functions.
Prior to joining Newage, he held senior management roles at companies like Maersk, Inttra, and E2Open for a decade where he gained valuable experience and expertise in the industry.
Sudharshan B, Chief Marketing Officer
Newage welcomes Sudharshan Bhaskaran as Chief Marketing Officer. He is a result-oriented marketing leader and withholds more than 23 years of experience in the B2B and B2C space. He has successfully launched and marketed products and services in India, the US, Europe, Southeast Asia, and Brazil. He has worked extensively in the technology marketing domain and successfully championed the transition of enterprise software to cloud subscription products and launched them globally while leading the marketing at Karomi Technology. He has a rich experience in working for organizations like Amnet, Honeywell, 24/7 Inc., Ramco Systems, Lister Technologies, and CADD Centre.
Sudharshan is a mechanical engineer and holds a post graduate management degree dually specializing in Marketing and Information Systems. He was awarded the “Most Influential Marketing Technology Leader– 2015” by World Marketing Congress endorsed by CMO Asia at Martech Awards 2015. He enjoys exploring ancient temples and listening to music.
At Newage, Sudharshan will be responsible for planning, developing, implementing, executing, and monitoring the overall marketing strategy. He will be responsible for generating business through myriad marketing activities. He will work with key stakeholders to do market research, pricing, product marketing, advertising, and media relations. Under his guidance, Newage aspires to rise higher for global expansion.
AROOP DATTA, Group Chief Financial Officer
Aroop Datta, as CFO for the Group, is an accomplished senior financial management professional with over 28 years’ experience across diverse finance and accounting functions, treasury, investment management, control and process improvement, budgeting, with exposure to Middle East, Turkey, India, Indian sub-continent and Asia Pacific countries. He has extensive knowledge of the ME Region, including being a Regional Controller Middle East, for a US Group. He specialized in setting up various control processes, IT developments across the Region, including setting up systems and procedures, developing legal entities in Jordan, Iraq, Afghanistan, Qatar, Kuwait. Aroop has also excelled in developing and implementing an organization-wide financial strategy which aligns with organization’s existing and long-term business objectives. Having previously worked in a reputed family office based out of UAE, that catered to diversified businesses including to investments, money exchange, a company with retail and distribution operations and a leading IT & ITES company in UAE. He also possesses implementation expertise with SAP, Oracle amongst other IT systems having implemented the systems across several countries in the Region. Aroop holds professional degrees in Accountancy.
PRIYA SUJEET, Group Chief People Officer
Priya Sujeet, an HR thought leader possessing 23+ years of diversified experience and demonstrated success in leadership roles with small, midsized and multinational companies, is the Chief People officer for the Group company of Newage. Starting her career in sales she further experimented with marketing and eventually found her passion in HR management. This self-discovery journey transformed her into a seasoned business partner with a keen ability to work collaboratively across all levels of an organization with extensive success partnering with C suite executives and other senior business leaders to achieve aggressive growth, restructuring, and business performance improvement objectives. Priya completed a year with the FSL group in May 2020, but is associated with them for over 10 years formally with her first tenure being from1998 to 2006 where she headed HR for the Middle eastern region. The compelling culture at play, people focus and values being the glue that maintained the stickiness and brought her back. A regional role with Nissan motors in 2006 during its merger with Renault expanded her horizon to handle organizational effectiveness for the Levant, Middle east and Africa region. Between 2007 to 2015 Priya held various roles within Maersk line delivering on HR business partnering responsibility for 3 diverse business units. After a brief stint within family business between 2016 to 2018 she is now back to corporate and to what she loves most – delivering empowering people experiences. CSR and D & I are other topics that fuel her passion and that she commits herself to building on. Priya holds a Masters in Business management.
SURESH M, Head of Delivery
Suresh heads product delivery for Newage. He plays the indispensable role for business success by bringing in customer delight through customer solutions and delivery. He has gained over 14+ years of experience in this field and understands the in and out of the logistics domain and its software needs. He began his career in Newage as a Support Analyst and upskilled himself to understand the entire business. He has been one of the major contributors in building the organization from the very beginning. His expertise lies in project management, delivery assurance, people development, account management in terms of revenues and margins. He holds a Master degree in Computer Application
Software Engineer / Sr. Software Engineer
Software Engineer / Sr. Software Engineer Designation: Software Engineer / Sr. Software Engineer. Base Location: BTM Layout, Bangalore ( Work from Office). Total Experience: 3 – 6 Years Reporting To: Chief Architect.
About Newage:
Newage Software (www.newage-global.com) is a leading integrated technology provider to the global logistics and supply chain industry. For over a decade, Newage has enabled hundreds of enterprise customers across the United States, Middle East & Africa, and Asia regions to process millions of transactions every day in the freight forwarding, logistics, and warehousing businesses to solve complex business problems on the Newage ERP SaaS platform. The company also has extended its logistics domain expertise to provide outsourcing services, so that customers can focus on and scale their businesses.
The ideal candidate is a self-motivated, multi-tasker, and demonstrated team player. You will be a strong coder responsible for developing new software products and enhancements to existing products. You should excel in working with large-scale applications and frameworks and have outstanding communication and leadership skills.
Designation: Manager / Senior Manager ( Logistics Back office Documentation) Base Location: MPEZ, Chennai. Total Experience: : 8+ Years Reporting To: Senior Director.
About Newage:
Newage Software is a leading integrated technology provider to the global logistics and supply chain industry. For over a decade, Newage has enabled hundreds of enterprise customers across the United States, Middle East, Africa, and Asia regions to process millions of transactions every day in the freight forwarding, logistics and warehousing businesses to solve complex business problems on the Newage ERP SaaS platform. The company also has extended its logistics domain expertise to provide outsourcing services, so that customers can focus on and scale their business.
Role expectation:
We are looking for a Back-office Operation manager who will be responsible for process deliverables, people management. effectively manage the team and follow the operation process. Design & & drive smart KPIs and KRAs for the team(s). Ability manage team of 30 Staff/FTEs/ consist of multiple clients. Identifies policy gaps and formulates policies. Interprets data and makes recommendations. Training & Guiding the team. Well Versed in New Process Transition & Source more with Existing clients. Succession planning.
What we need:
Should be either from Freight Forwarder (or) Shipping Line (or) any logistics industry.
Excellent command of spoken and written English
Proven strong people leadership skills, including virtual team aspects. Sound strategy deployment skills. Should be aggressive and ambitious about meeting KPIs / Targets.
Good interpersonal skill and should be able to build a good working relationship at all levels.
Process excellence and operations management skills. Should have proven record of involved in improvement projects.
Transition of New Process, New clients, SOP creation, Process standardization, Agree SLA.
Leadership skills, should be able to lead, motivate and engage the team members. Should have the ability to know the team members IN/OUT and own attrition 100%.
People management skills, accountable for teams’ results, responsible for selecting, training, coaching, and developing team members to achieve business objectives.
Outstanding stakeholder management skills and experience, including virtual relationship management.
Should be receptive to change, stay open to different ideas, support positive changes.
Drive for Results, conveys a sense of urgency, and drives issues to closure, persists despite obstacles and opposition.
Should have experience in driving automation and should be aware of RPA / AI / ML to Drive process improvement initiatives/Automation/Process Efficiency
Job Specific Skills:
Freight forwarding knowledge, counting Management, Project Management, People Management Skills, Team Leading, Process Excellence, Strategy Deployment, Stakeholder Management, People Leadership, Customer Handling, Team Development, Process Improvements.
Good to have skills:
Graduation with minimum 8-14 years of Back-office experience.
Knowledge of Shipping & Freight forwarding is must.
Designation: DevOps Engineer Base Location: BTM Layout, Bangalore ( Work from Office). Total Experience: 3 – 6 Years Reporting To: Chief Architect.
About Newage:
About Newage: Newage is a worldwide leader in using technology to simplify logistics, freight forwarding and transportation business for the last 10+ years. Newage was built by Freight & Logistics industry experts, it provides technology and domain expertise services to 300+ global clients. We build Software Products, offer BPO and Consulting Services. With flexible software deployment options, we run client businesses in the cloud, on-prem or a combination. Through our Business Process Outsourcing Services value is delivered to our Freight & Logistics customers that enable them to reduce operational costs, grow business, reduce risk, and quickly react to market dynamics.
Come join us as we prepare to further modernize our product suite and expand our operations in new markets.
Job Description:
We are looking for a DevOps Engineer who will help us implement modernized eFreight suite through a world-class IT Delivery engine focused on quality and the customer. Delivery includes first time implementation and post-implementation support. Be part of a growth team.
Responsibilities:
Deployment, automation, management, and maintenance of the AWS cloud-based production system.
Conceptualize, architect, and build automated deployment CI/CD pipelines.
Ensuring availability, performance, security, and scalability of AWS production systems.
Definition and deployment of systems for metrics, logging, and monitoring on the AWS platform.
Responsible for Infrastructure security and adhere to security best practices.
System troubleshooting and problem resolution across various application domains and platforms.
Work with developers & QA to institute a policy of Continuous Integration with Automated testing, build and manage dashboards to provide visibility into delivery, production application functional, and performance status.
Qualifications:
MCA / Bachelor’s/Master’s degree.
3 – 6 years of experience with a deep understanding of modern SaaS architecture and experience across the full stack and with a DevOps mindset.
Solid experience with GIT and Jenkins.
Hands-on experience in managing AWS Infrastructures such as AWS Gateway, ELB, Route 53.
Hands-on experience with AWS monitoring tools such as AWS CloudWatch, Cloud Trails, and AWS X-Ray
Experience with containers orchestration (Docker, Docker Compose, Kubernetes )
Experience in Infrastructure and configuration automation
Experience with modern software frameworks / components (Spring, NodeJS, Redis, Elasticsearch, Kafka etc)
Good understanding of protocols/technologies like HTTP, SSL, LDAP, SSH, SAML.
Systems fluency (Linux, storage, networking)
Experience in handling SQL DBs (MySQL/ PostgreSQL/MariaDB/) and NoSQL database skills are a bonus
Must have written a playbook to automate the provisioning of AWS infrastructure as well as automation of routine maintenance tasks.
Good to have skills:
Understanding of logistics industry or Supply chain management domain
Familiarity with the open-source trends and emerging technologies like Logistics 4.0, IIoT, Blockchain, advanced analytics using machine learning, etc.
Designation: Sr. Engineer / Technical Lead. Base Location: BTM Layout, Bangalore ( Work from Office). Travel: As needed (to Customers/ Newage locations) Total Experience: 6- 10 Years Reporting To: Chief Architect.
About Newage:
NewAge is a worldwide leader in using technology to simplify logistics, freight forwarding and transportation business for the last 10+ years. NewAge provides comprehensive integrated ERP developed specifically for the Logistics Industry helping Freight Forwarders, NVOCC Operators, Consolidators, 3PL Warehouse Operators, Multi-modal Operators, Customs House Agents, and Relocation Specialists run their business efficiently and seamlessly
Come join us as we prepare to modernize our product suite and expand our operations in new markets.
Job Description:
We are looking for an Sr. Engineer / Tech lead in UI/UX who will help us implement modernized eFreight suite through a world-class product focused on quality and the customer. Delivery includes first time implementation and post implementation support. Come and be part of a growth team.
Key Responsibilities:
Responsible for full lifecycle of web & mobile applications development. As a Frontend Lead you will study end users to understand customer workflows and pain-points.
Create designs from concepts to production stages and interactive data visualization concepts working with cross functional teams. Provide pixel-perfect interfaces with a high attention to detail.
Work with developers to ensure designs are built to specifications and with product managers, marketing and executive team to build exciting design concepts
Work in small agile teams that take ownership of design, implementation and support and value good engineering practices such as design documentation, unit testing, continuous integration and code reviews.
Mentor/coach engineers to facilitate team development and provide technical leadership
Candidate Profile:
Bachelors/Masters degree
6 -10 years of experience in architecting and maintaining cloud native SaaS based product
Experience in designing rich internet applications using the latest web standards and cross-browser compatible design and responsive single page web applications
Experience on Modern Front-End JavaScript frontend framework libraries NodeJS / JavaScript / NPM / JSON / HTML5 / CSS / CSS3 / Bootstrap etc.
Expert on more than one modern UI frameworks like Angular JS latest versions, React JS or equivalent.
Experience in UI testing, Automation and Code Quality Tools (Jasmine, Mocha, Cucumber, Puppeteer, Protractor, Jest, JSLINT, etc…)
Proficient in build, packaging and code versioning tools, like Webpack/Browersify/babel, JIRA, Git, GitHub, GitLab, Jenkins.
Solid understanding of how web applications work including micro front ends, security, session management, and best development practices.
Strong understanding of Microservice architecture.
Experience with CSS pre-processors (SASS, LESS)
Developed / Participated in Developing Framework / Reusable components, Designed the Architecture of the Mobile / Web Solutions.
Advanced understanding of Object-Oriented Design and Design Patterns in Java script
Experience using MySQL, PostgreSQL or NoSQL databases like MongoDB,CouchDB or equivalent.
Experience in Development Practices such as TDD/BDD
Good to have skills:
Understanding of logistics industry or Supply chain management domain
Familiarity with the open source trends and emerging technologies like Logistics 4.0, IIoT, Blockchain, advanced analytics using machine learning etc
Asst. Manager Sales ( Business Process Outsourcing) - Dubai
Designation: Asst. Manager Sales ( Business Process Outsourcing) Location: Dubai Travel: Need basis Total Experience: 6 + Years Reporting To: Reporting to Senior Director – LBS.
About Newage
NewAge is a leading technology company whose software and solutions power the demanding needs of the global supply chain, freight forwarding and logistics industries. We are, in the regions we operate, the ubiquitous choice for this industry, from small & medium businesses to large enterprises. NewAge mines its deep domain knowledge in logistics and freight forwarding to deliver seamless cloud-based ERP software through its flagship product eFrieghtSuite. In addition, NewAge also offers outsourcing capabilities to support all the constituents of the freight forwarding and logistics industries.
Together, our software and services have 15+ years of domain specialization that supports 300+ global customers in over 30 countries including the USA, EU, UK, MEA, Asia and India.
The Role:
NewAge has gained an expansive understanding of the domain and delivered several critical services and processes including customer operations, finance, and documentation through its global delivery centres. The proposed hunting role is to acquire new customers in the EUR & USA region and specific or select global customer logos by selling LBS (Logistics Back Office Services) opportunities. As a Sales Director/ Manager, you will manage the entire pipeline management from lead generation, and opportunity management to closure management in the supply chain industry; largely covering freight forwards, consolidators, and other logistics companies. It is essentially high-quality technical services selling with deep understanding of the customer business processes and architecting how NewAge can be the partner of their choice. You will engage across levels and roles in the customer organization including CXO’s and functional leaders.
Key Accountabilities:
Primary: Own and drive revenue and sales quota for LBS business in the Middle East region.
Secondary: Build a pipeline of select global customer opportunities, where there is synergy with other sales motions from NewAge. Work on deals to closure with support from other internal stakeholders wherever required.
Work with the domain SME’s, Inside Sales and marketing to help co-create key sales assets.
Methodically build a robust pipeline, own the opportunities, and orchestrate all internal teams for deal closures.
Build the LBS customer value framework, adopt it for each unique customer business scenario and drive key differentiators to help the customer realize the value, ROI and cost benefits of outsourcing.
Drive and own the pilot staging successfully for each such customer opportunity and own the full deal contract closure.
Work with different customer stakeholder teams to articulate and demonstrate the full value of leveraging the NewAge LBS domain capabilities to ensure we can effectively align with the complex needs of their business and build confidence to expand the relationship in phases.
Work closely and in tandem with the product sales teams for joint market and customer coverage. Be the owner of the LBS functional goals in such shared opportunities.
Ideal Profile:
You have about 6-8 years plus of LBS sales experience in the Middle East. People management exposure is great, even though this will initially be in an Individual Contributor role.
Proven track record in selling back office services to customers who operate in highly complex and competitive businesses. You know how to harness a deal and how to take a small pilot to a multi-million-dollar contract.
You have good understanding of the entire LBS sales cycle work and the ability to independently operate a start-up or a new business within a large global LBS firm.
You have consistently delivered on quota and have often exceeded targets, better than your peers and better than your competitors. You should have a solid testament and reference from your customers/region/industry.
Exposure to logistics / Freight Forwarding would be essential and back offices works in these businesses for quick success.
You know how to work around the operating constraints and when things are not perfect and not lose focus on the goal and have demonstrated this consistently.
You know the middle east market extremely well and what it takes to succeed in the region.
Exposure to B2B SaaS businesses in logistics and high-tech businesses would be an added advantage.
Benefits
The ground floor of new and exciting organization
The international and diverse work atmosphere
Be a part of a rapidly growing company expanding into new products and services
We seek an experienced Sales Leader to execute our Go To Market in the U.K. The ideal candidate will have a proven track record of success in outbound sales and be comfortable developing a sales strategy but also doing cold calls and outreach. This candidate must have previous experience activating a new market for a company which did not have brand recognition or a flywheel to attract customers
About Newage
Newage Software is a leading integrated technology provider to the global logistics and supply chain industry. For over a decade, Newage has enabled hundreds of enterprise customers across the United States, Middle East Africa and Asia regions to process millions of transactions every day in the freight forwarding, logistics and warehousing businesses to solve complex business problems on the Newage ERP SaaS platform. The company also has extended its logistics domain expertise to provide outsourcing services, so that customers can focus on and scale their businesses.
Responsibilities:
Understand prospects’ needs, and gather key prospect information to generate interest;
Bring in successful customers by initiating new deals, running personalized demos, opening new accounts, and signing contracts;
Convert leads into customers by effectively communicating product value and benefits
Work with the Lead Gen team to identify and research relevant sales targets (verticals, customer segments, etc) in Switzerland;
Meet or exceed weekly and monthly performance targets for outbound activity, appointment setting, and qualified lead generation.
Develop and maintain a deep understanding of our product offerings, target markets, and industry trends.
Requirements
Experience: you have at least 3 years of experience as a sales leader (ideally in a fast-paced environment) of a well-developed sales team and up to 3 years in a sales team. Ideally, you have a previous experience as an SDR or Business Developer;
Customer-centric: You know how to anticipate clients’ needs to offer outstanding onboarding, bring relevant solutions, and build long-term relationships with your clients;
Leadership: you have demonstrated your ability to help people grow through mentoring junior SDR’s or apprentices;
Entrepreneurial mindset: you want to help us develop our Outbound department;
Curious mindset: you are intellectually curious, open-minded, adaptable, a fast learner, and excited by a dynamic startup environment;
Resilience: you are combative, and you love challenges;
Newage Software is a leading integrated technology provider to the global logistics and supply chain industry. For over a decade, Newage has enabled hundreds of enterprise customers across the United States, Middle East & Africa and Asia regions to process millions of transactions everyday in the freight forwarding, logistics and warehousing businesses to solve complex business problems on the Newage ERP SaaS platform. The company also has extended its logistics domain expertise to provide outsourcing services, so that customers can focus on and scale their business.
Key-skills:
Sales Hunter with 4-8 years relevant experience
Sales in Middle East with SaaS/Software/ERP Sales
Detect & create new opportunities and manage all the sales process in a Individual contributor Role
Senior Management Professional with over 24 years of experience across Application Product Development, Consulting, Support pre sales, Transitions and Project Management in Logistics, Supply Chain & Financial Services Retail Banking domain business applications.
Highly passionate individual who believes in leading from the front with an open mind to adopt to the new trends in technology and tools. Focused on continuous improvement in an agile software development environment and continuous learning with constant application of learnings.
Excellent Presentation and Communication skills & well rounded individual across Financial & Supply Chain domain with exposure to the Logistics domain.
Manager in a wide variety of business applications. Particularly in .NET, Java J2EE, RFID, Docker containers, Drools, Camunda, Kafka and relational database design using Oracle,DB2 , and MS-SQL Server.
ASHISH MISHRA, Chief Executive Officer
Ashish Mishra is the CEO of Newage Software & Solutions. He brings in strategic, commercial and global experience to lead the transformation journey to make Newage the next generation Product company with a dynamic ERP software serving 300+ customers in the Logistics and Freight Forwarding industry, which is undergoing a huge reinvention.
He has been in the IT industry for 30 years which includes global leadership assignments in USA, UK and Singapore. Prior to becoming CEO of Newage, he worked at Kony (now part of Temenos), a leading Enterprise Mobility Software Company, as Senior Vice President. He served in a dual role of Global Delivery Head and GM for the Services Business in APAC (Asia, ME, Australia) responsible for the P&L. He transformed the start-up based Delivery Unit to a Professionally Managed Services Group. He was also the Company Director of Kony India.
Prior to joining Kony, he served as Director, DXC India. He was part of DXC’s Business Transformation and built Industry Software and Solutions Organization in India. He was responsible for Insurance, Banking and Healthcare Product Business as well as BPO in India, leading a strong 5500+ workforce. He was part of DXC India Executive Committee.
Prior to DXC, he worked with Xansa (now Sopra Steria) and TCS. He obtained Bachelor of Technology degree in Electronics and Communication Engineering from IET, Lucknow in India.
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